user agreement

IKI is an online shop that allows customers to purchase products and receive services through en.iki-store.ru.

The product that you choose to be in your consumer basket, will not be insured from the risk that other client from the shop buys the product, so it is recommended to buy in time from en.iki-store.ru.

en.iki-store.ru does not take responsibility if you as a website customer fail to buy the desired product, even if you have seen the product on en.iki-store.ru or reserved in your electronic basked before your purchase.

If the system denies performing the transaction, it will provide you with information about the unavailability of the product you have chosen; you agree to receive this information in accordance with the existing agreement.

If there is a mistake in the price/information of the given product due to a mistake in the system, the company has the right to cancel/reject the order confirmation. The company can withdraw the order, even if the payment has been already made.

It is necessary to fill in the information on the part of the user for the purchase of the products and for the delivery of the purchase. Mandatory fields must be filled in because the item will be transported in accordance with the legislation of Georgia. In particular, to activate the bill of lading.

The user has the right to receive information about the data processed about him, to request their correction, update, addition, blocking, deletion and destruction.

Available payment methods

When can you buy products at the online store?

The product can be purchased from the site on any day of the week, including holidays, within 24 hours.

How to buy products at our online store

• To buy a product from the site you need to specify your personal data and address on our site.
• If you need delivery outside of Moscow, during the buying process, it is also required to fill in the personal passport number, in order for us to be able to issue a transportation waybill during the shipment of your order.

Area of transportation

Price of transportation

• At the present moment, due to a special promotion, delivering any product to any district of Moscow is free!
• Delivery outside Moscow is calculated individually based on the tariffs of the delivery service and is paid by the customer separately.

Speed of transportation

Delivery times are approximate and depend on the address of the customer and the time of making the order (orders on the web page are accepted: 24 hours/7days).

Tbilisi

For example:

• Product purchased on Tuesday till 21:00 will be received on Wednesday.

• Product purchased on Saturday till 21:00 will be received on Monday, because parcels are not served in Tbilisi on Sunday.

Regions

In the regions, based on the address and the time of order, serving the product may take 2-3 days (in exceptional cases, 4-5 days). Orders will be delivered on the working days (from Monday to Friday) from 10:00 to 19:00 and on Saturdays till 15:00.

Tracking the parcel

After making an order and transferring your purchase to the transportation company by us, you will receive a mail with the number of the parcel on the e-mail address indicated in your order. With this number, you will be able to check the status of your parcel on the transportation company web page. With the same number, you can check the status of your parcel by calling the transportation company's hotline.

Risk of losing or damaging the product

When you purchase a product from the en.iki-store.ru, you choose a carrier company which delivers the order to your address. As the product is given to the courier company, en.iki-store.ru does not have any obligation anymore, the obligation is transferred to the carrier company.

Online-purchased Product Exchange

1. The product can be sent back by sending it using any courier company to the following address: Russian Federation, Moscow, Stepana Supruna str., 12c1
2. To request product exchange please email us to info.ikiconcept.store@gmail.com and wait for us to contact you.
3. You can exchange the product for any other similar model available on the website.
4. The product can be exchanged within 14 days after the delivery day (the first day being the one after the delivery day).
5. Exchange is possible if the product has maintained the selling appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost.
6. Purchased products can be exchanged only once.

Online-purchased Product Return

1. The product can be sent back by sending it using any courier company to the following address: Russian Federation, Moscow, Stepana Supruna str., 12c1
2. To request a product return email us to info.ikiconcept.store@gmail.com and wait for us to contact you.
3. The product can be returned within 14 days after the delivery day (the first day being the one after the delivery day).
4. Return is possible if the product has maintained the selling appearance, is in perfect condition and the fact that the label on it is not damaged or missing/lost.
5. The money will be credited to the bank account that you specified in the email, from 2 to 5 working days. A refund will be initiated after the product will be received by us and confirmed that it conforms to the above-mentioned requirements.

If you have any questions about this User Agreement, you can contact us by email: info.ikiconcept.store@gmail.com